Return/Refund Policy

At Panda Shop, we strive to provide the best customer experience possible. If you encounter any problem with your purchase, please contact us at pandapandabuy@outlook.com as soon as possible. Our dedicated team will reply to you within 48 hours and work to solve any issue you may have.

1. Return Refunds: We understand that circumstances may change, and you may need to return your purchase. That's why we accept return refunds under any circumstances. Whether you changed your mind or received a damaged item, we are here to assist you.

2. Return Labels: Please note that we cannot provide return labels under any circumstances. As the customer, you are responsible for arranging the return shipment. We recommend using a reliable shipping service to ensure the safe return of the product.

3. Fast Delivery: We value your time and want you to receive your order as soon as possible. That's why we prioritize fast shipping, with most orders being shipped within 3 days. However, if you realize that you placed the wrong order or no longer want the product, please contact us promptly. We will do our best to assist you.

4. Fast Returns and Refunds: If the item you received is damaged and needs to be replaced, or if you no longer want it, we offer fast returns and refunds. You can send the product to our US warehouse or European warehouse, depending on your location. Once we receive the returned item, we will process the refund for you.

At Panda Shop, we believe in providing exceptional customer service. Our return/refund policy is designed to ensure your satisfaction and peace of mind. If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to help!